FAQ

Frequently Asked Questions

Below you will find the answers to our most frequently asked questions. If you still have a question or can’t find what you're looking for, contact us.

Our prices are low and transparent. We charge a flat rate per word and have a minimum price equivalent to 1,000 words. Check out our pricing page to see exactly what proofreading your document will cost using our handy calculator, or contact us for a specific tailored quote.

We offer a Next-Day Guarantee at no additional cost, which ensures we return your work within 24 hours if it is under 10,000 words. If you need your work faster, you can add our Express Service at checkout, and we’ll return your work in half the time! Contact us if you need your work sooner, as we can normally meet even the tightest deadlines.

Absolutely! We’re fantastic at formatting and love helping customers make their work look as great as it reads. Simply add our Formatting Service at checkout and provide details of your formatting needs when prompted.

You can automatically upload .DOC and .DOCX documents to our system, and we also proofread documents in PDF, .PPT, .PPTX, LaTex, RTF, iBook, and many more formats. Simply email your work to us, and we will upload the document on your behalf.

We’re really sorry you are having problems. Please email your work to us and let us know what technical issues you are facing. We will upload your document for you and have our team look into the problem immediately.

Part of the proofreading process often includes removing unnecessary words. If you’re a business, author, researcher, or professional, we can work to your specifications, so just contact us with your requirements. For students, we will not reduce word counts as we are very strict on proofreading within university guidelines in order to ensure that we never enter the realm of plagiarism.

You have two options. One is to copy and paste the words you need checking into a new document. Once you have done this, you can upload the shorter document to our site. Alternatively, you can highlight the words you want changing in the document, email us your work, and we will upload it for you.

We have a presence in multiple time-zones, allowing us to be open 24/7, 365 days a year. You can upload a document at any time, or contact us and we will get back to you as soon as possible.

We have over 100 proofreaders, so we’ll always match your work with an editor who has a relevant background. If you have something really niche, contact us and we will source the perfect proofreader for your work.

Yes, generally universities allow and actively encourage proofreading; some students even receive a proofreading allowance. We are also always careful that we only proofread students’ work and never make edits that change the meaning. Our services meet university guidelines, but these rules can vary, so you should always check with your university first.

During proofreading, we will add comments to explain changes we make. Where possible, we also link to helpful posts from our writing tips blog to help you learn more. This enables our customers to improve their English writing skills. If you want a more tailored service, we can also recommend an English tutor if you contact us.

Sure thing! Navigate to the document in your user area and click the delete button. Be careful to download it first, though, as the deletion is permanent.

We use Stripe, a great, easy-to-use, and secure payment processor. Stripe stores your card details securely via a token so you can check out more easily when you next use the site. You can change this via the settings in your user area or by contacting us so we can do it for you.

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